Privacy Policy

Last updated: August 2026

Introduction

edge-crag is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information that you provide directly to us when using our services:

• Contact information such as name and email address
• Travel preferences and requirements
• Communication records when you contact us
• Feedback and survey responses

We also automatically collect certain information when you visit our website:

• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Process and manage your travel enquiries
• Communicate with you about your bookings and our services
• Improve our website and services
• Send relevant travel information and offers, where you have opted in
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent, which you can withdraw at any time
• The necessity to perform a contract with you
• Our legitimate business interests
• Compliance with legal obligations

Data Sharing

We may share your information with:

• Travel suppliers and partners necessary to fulfil your booking
• Service providers who assist our business operations
• Legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, booking records are retained for seven years after the travel date.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

edge-crag
42 Victoria Street
Belfast, BT1 3GG
United Kingdom

Email: [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.